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iimtrichy_edukateX_316.1
Benchmarking techniques for performance improvement
Benchmarking is the process of measuring key business metrics and practices and comparing them to understand how and where the organization needs to change in order to improve performance
Benchmarking is the process of measuring key business metrics and practices and comparing them to understand how and where the organization needs to change in order to improve performance. Benchmarking provides the required insights to help you understand how your organization compares with similar organizations. It can also help organizations to identify areas or processes for improvements. The improvements may be incremental (continuous) or may also lead to possible business process re-engineering.
The major challenges in a benchmarking exercise are to identify the Key Performance Indicators (KPIs) and to analyse multiple outputs and multiple inputs simultaneously for evaluating the performance. The programme will help the participantsto understand the commonly used techniques for benchmarking and for business performance evaluation.
Program Objectives
At the end of the programme, the participants will be able to,
- Describe and identify Key Performance Indicators (KPIs) affecting business performance
- Apply the right technique for benchmarking
- Develop an understanding of how to use appropriate software tools and interpret the results
- Identify areas for improving the performance
Pedagogy
The programme will be delivered through a mix of classroom lectures, case discussions, group activities, in-class exercises and model-building using software packages such as Excel and R. The participants will be actively engaged through a hands-on approach and will be learning by doing various activities with their peers. Laptop with Microsoft Excel is required
Program Content
- Types of Benchmarking
- Identifying Key Performance Indicators (KPIs)
- Techniques for performance evaluation and benchmarking
- Data Envelopment Analysis (DEA)
- Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS)
- Case studies, practical applications and success stories
- Analytical insights to actionable outcomes
Programme Director(s)
Dr. Gajanand holds a bachelor's degree in Industrial Engineering from the College of Engineering Guindy, Anna University, Chennai and a Ph.D. from the Department of Management Studies, Indian Institute of Technology Madras. He worked for Ernst and Young Global Shared Services, Bangalore before joining the Ph.D. programme.
At IIM Tiruchirappalli, he teaches students at the Master's and Doctoral level, including working Executives at the Chennai Campus. He offers courses on Operations Research (Management Science), Operations Management, Decision Analytics for Managers, Business Decision Modelling, Simulation-Based Analytics and Optimization & Heuristics. Dr. Gajanand has also taught in various Management Development Programmes and Faculty Development Programmes. He believes in the concept of "learning-by-doing" and adopts the same through his experiential learning pedagogy.
His research interest is in the field of Distribution planning and Green logistics, and has various publications in reputed International Journals and leading International Conferences. He is one among the editors of the book titled “Sustainable Operations in India”. He is in the Doctoral Committee of Ph.D. research scholars in various reputed institutes. He is also a Lifetime Member of the Operational Research Society of India (ORSI) and the Society of Operations Management (SOM)
Profile: https://www.iimtrichy.ac.in/faculty-profile-view/RDFoc05LVmMyNlkrYnZBVFBPajFIZz09/GajanandMS
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Profile of Expected Participants
The programme is intended for Academicians, Practitioners and Industry leaders who wish to adopt Benchmarking for improving the performance at their workplace. Any individual with an interest to learn and to enhance their skills are welcome.
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iimtrichy_edukateX_316
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iimtrichy_edukateX_316.3
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IIM Tiruchirappalli is the eleventh IIM and was instituted on 4th January 2011. Tiruchirappalli is a city known for its prominence in education, spirituality, art and culture and IIM Trichy tends to benefit from this.
